Our Commitment to Customer Satisfaction
At Pure Luxury, we stand by the quality of our products and want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, we offer a straightforward refund policy.
Returns
- Eligibility: You can return any unused items within 30 days of receiving your order. Items must be in their original packaging with all tags attached.
- Non-Returnable Items: Certain items such as personalized products or items marked as final sale cannot be returned.
How to Initiate a Return
- Contact Us: To start the return process, please contact our customer support team at [your email] within 30 days of receiving your order. Include your order number and the reason for the return.
- Return Authorization: We will provide you with a return authorization number and instructions on how to send the item back to us.
Refund Process
Once we receive your returned item and verify its condition, we will process your refund. Refunds will be issued to the original payment method. Please allow up to 10 business days for the refund to appear in your account, depending on your bank’s processing times.
Exchanges
If you would like to exchange an item for a different size or color, please follow the return process outlined above and place a new order for the desired item.
Shipping Costs
Shipping costs for returned items are the responsibility of the customer unless the return is due to an error on our part (e.g., wrong item shipped). We recommend using a trackable shipping service to return items, as we cannot guarantee that we will receive your returned item.
Questions
If you have any questions regarding our refund policy or need assistance with a return, please feel free to contact us at [your email]. Our customer support team is here to help!